Q I am the only family member involved in my mother’s care.
She lives in an apartment and has a service agency visiting daily to help her get up, prepare meals, and to be there for companionship.
Since my mother is not receiving much of a monthly income, I pay for this service. I have repeatedly asked this agency to keep me informed of their activities. It seems all they are interested in is sending me the monthly bill.
I hear about things second hand or well after the event has occurred. I am talking about missed visits as well as observations the staff has about my mother and her overall health and well being. Since I pay for her care, shouldn’t I be able to get all the details? (A concerned son in Columbus).